WELCOME TO DÜSSELDORF!
GET READY TO HEAD INTO THE MILLENNIUM!
CONCIERGE
CONCIERGE
CONCERT INFO
CONCERT INFO
CONCERT INFO
TICKET INFO
TICKET INFO
TICKET INFO
HOTEL INFO
HOTEL INFO
HOTEL INFO
Everything you need to know about your Vibee experience is here.
With over 400,000 tickets sold and overwhelming demand from fans around the world, the Backstreet Boys will embark on a new stadium residency at Merkur Spiel Arena in Düsseldorf, Germany, beginning September 25, 2026, with ten shows that will make Backstreet Boys history in the country where their European journey first took hold.
“Into The Millennium – Homecoming: Live in Germany” will be the band’s only European performances of 2026, making this historic residency a truly once in a lifetime experience. With the newly added October 7 show now confirmed as the final date, fans have one last opportunity to see the Backstreet Boys live in Europe this year!
Everything you need to know about your Vibee experience is here.
With over 400,000 tickets sold and overwhelming demand from fans around the world, the Backstreet Boys will embark on a new stadium residency at Merkur Spiel Arena in Düsseldorf, Germany, beginning September 25, 2026, with ten shows that will make Backstreet Boys history in the country where their European journey first took hold.
“Into The Millennium – Homecoming: Live in Germany” will be the band’s only European performances of 2026, making this historic residency a truly once in a lifetime experience. With the newly added October 7 show now confirmed as the final date, fans have one last opportunity to see the Backstreet Boys live in Europe this year!
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Join Vibee's Whats App to receive updates
JOIN HERE
JOIN HERE
JOIN HERE
Still have questions or need additional assistance?
Still have questions or need additional assistance?
Please contact our Concierge team here and a member of our team will be in touch as soon as possible!
Please contact our Concierge team here and a member of our team will be in touch as soon as possible!
BACKSTREET BOYS TERMINAL DÜSSELDORF
LOCATION
Alte Kämmerei
Marktplatz 5–6
40213 Düsseldorf
Nearest U-Bahn: Heinrich-Heine-Allee (5 min walk)
Alte Kämmerei
Marktplatz 5–6
40213 Düsseldorf
Nearest U-Bahn: Heinrich-Heine-Allee (5 min walk)
OPEN TO THE PUBLIC - FREE ADMISSION
OPEN TO THE PUBLIC - FREE ADMISSION
HOURS OF OPERATION
SEPTEMBER 24 - OCTOBER 7
SEPTEMBER 24 - OCTOBER 7
Thursday
10:00 - 18:00hr
10AM - 6PM
10:00 - 18:00hr
10AM - 6PM
Friday
10:00 - 18:00hr
10AM - 6PM
10:00 - 18:00hr
10AM - 6PM
Saturday
10:00 - 18:00hr
10AM - 6PM
10:00 - 18:00hr
10AM - 6PM
Sunday
10:00 - 18:00hr
10AM - 6PM
10:00 - 18:00hr
10AM - 6PM
Monday
10:00 - 18:00hr
10AM - 6PM
10:00 - 18:00hr
10AM - 6PM
Tuesday
10:00 - 18:00hr
10AM - 6PM
10:00 - 18:00hr
10AM - 6PM
Wednesday
10:00 - 18:00hr
10AM - 6PM
10:00 - 18:00hr
10AM - 6PM
EXCLUSIVE VIP EARLY SHOPPING: 9:00 - 10:00 (9AM - 10AM)
EXCLUSIVE VIP EARLY SHOPPING:
9:00 - 10:00hr (9AM - 10AM)
All Vibee VIP guests will be accommodated and guaranteed entry to the Experience.
Guests from the general public will be granted entry based on capacity and available space.
HOMECOMING WELCOME EVENT
Your package includes entry into the exclusive Homecoming Welcome event, also taking place at the BSB DÜS Terminal, the night before your show from 18:30 to 19:30 (6:30pm to 7:30pm).
RESERVATIONS FOR ENTRY RECOMMENDED
Select an entry time in advance! Guests with a reservation should arrive during their selected entry time rather than waiting for the next available opening with general admission guests. To reserve your spot, click the link below and select your preferred date and entry time, then enter the number of guests in your party, up to 5 guests.
RESERVATIONS FOR ENTRY RECOMMENDED
Select an entry time in advance! Guests with a reservation should arrive during their selected entry time rather than waiting for the next available opening with general admission guests. To reserve your spot, click the link below and select your preferred date and entry time, then enter the number of guests in your party, up to 5 guests.
RESERVATIONS FOR ENTRY RECOMMENDED
Select an entry time in advance! Guests with a reservation should arrive during their selected entry time rather than waiting for the next available opening with general admission guests. To reserve your spot, click the link below and select your preferred date and entry time, then enter the number of guests in your party, up to 5 guests.
RESERVE
RESERVE
ABOUT THE TERMINAL
The Backstreet Boys DÜS Terminal – our immersive fan experience created in conjunction with the band - is coming to Düsseldorf as part of their residency at Merkur Spiel-Arena.
Step into an immersive fan experience featuring exclusive merchandise, iconic band memorabilia, BSB Air-themed installations, a TRL-inspired area, and photo opportunities, including the Millennium 2.0 experience.
Explore, shop, snap photos, and celebrate the music and memories of Backstreet Boys throughout the years.
The Backstreet Boys DÜS Terminal – our immersive fan experience created in conjunction with the band - is coming to Düsseldorf as part of their residency at Merkur Spiel-Arena.
Step into an immersive fan experience featuring exclusive merchandise, iconic band memorabilia, BSB Air-themed installations, a TRL-inspired area, and photo opportunities, including the Millennium 2.0 experience.
Explore, shop, snap photos, and celebrate the music and memories of Backstreet Boys throughout the years.
Vibee VIP guests will receive first class priority access here, including exclusive VIP early shopping from 9:00–10:00 AM before the doors open to the general public. Present your VIP credential to the Vibee team on-site.
Vibee VIP guests will receive first class priority access here, including exclusive VIP early shopping from 9:00–10:00 AM before the doors open to the general public. Present your VIP credential to the Vibee team on-site.
Please note: you can bring your merch into the venue.
Please note: you can bring your merch into the venue.
VIBEE CONCIERGE + CHECK-IN
Vibee Concierge, located inside the BSB DUS Terminal, is your dedicated stop for the exclusive perks included in your package.
Vibee Concierge, located inside the BSB DUS Terminal, is your dedicated stop for the exclusive perks included in your package.
Head there to pick up:
Credentials — Your BSB Air Boarding Pass (collectible laminate and lanyard).
Your VIP Gifting Kit — VIP package holders can pick up their curated VIP gifting kit featuring limited-edition BSB Air merchandise, exclusively available to Vibee guests.
Head there to pick up:
Credentials — Your BSB Air Boarding Pass (collectible laminate and lanyard).
Your VIP Gifting Kit — VIP package holders can pick up their curated VIP gifting kit featuring limited-edition BSB Air merchandise, exclusively available to Vibee guests.
LOCATION
LOCATION
Alte Kämmerei
Marktplatz 5–6
40213 Düsseldorf
Nearest U-Bahn: Heinrich-Heine-Allee (5 min walk)
Alte Kämmerei
Marktplatz 5–6
40213 Düsseldorf
Nearest U-Bahn: Heinrich-Heine-Allee (5 min walk)
HOURS OF OPERATION
SEPTEMBER 24 - OCTOBER 7
SEPTEMBER 24 - OCTOBER 7
Thursday
9:00 - 18:00
9AM - 6PM
9:00 - 18:00
9AM - 6PM
Friday
9:00 - 18:00
9AM - 6PM
9:00 - 18:00
9AM - 6PM
Saturday
9:00 - 18:00
9AM - 6PM
9:00 - 18:00
9AM - 6PM
Sunday
9:00 - 18:00
9AM - 6PM
9:00 - 18:00
9AM - 6PM
Monday
9:00 - 18:00
9AM - 6PM
9:00 - 18:00
9AM - 6PM
Tuesday
9:00 - 18:00
9AM - 6PM
9:00 - 18:00
9AM - 6PM
Wednesday
9:00 - 18:00
9AM - 6PM
9:00 - 18:00
9AM - 6PM
CONCERt INFORMATION
VENUE
Merkur Spiel Arena Düsseldorf
Arena-Strasse 1, 40474 Düsseldorf
Merkur Spiel Arena Düsseldorf
Arena-Strasse 1, 40474 Düsseldorf
SHOWTIME
20:00 (8:00 PM)
20:00 (8:00 PM)
PRIORITY BOARDING (EARLY CONCERT ENTRY)
Guests whose package includes Priority Boarding (early venue entry) can enter the arena early through the dedicated South-East Entrance (Eingang Süd-Ost).
Priority Boarding is scheduled to begin at 17:30, subject to change due to the nature of live events. To participate, guests must check in on site and collect their wristband by 17:30 at the latest.
Guests participating in Priority Boarding should queue at the South-East Entrance (Eingang Süd-Ost).
Guests whose package includes Priority Boarding (early venue entry) can enter the arena early through the dedicated South-East Entrance (Eingang Süd-Ost).
Priority Boarding is scheduled to begin at 17:30, subject to change due to the nature of live events. To participate, guests must check in on site and collect their wristband by 17:30 at the latest.
Guests participating in Priority Boarding should queue at the South-East Entrance (Eingang Süd-Ost).
VENUE ENTRY
Guests with seated tickets may enter through the general public entrances once doors open.
VIP guests may enter the venue through the dedicated South-East Entrance (Eingang Süd-Ost) between 18:00–20:00.
Guests with seated tickets may enter through the general public entrances once doors open.
VIP guests may enter the venue through the dedicated South-East Entrance (Eingang Süd-Ost) between 18:00–20:00.
PRE-DOOR MERCHANDISE
Guests participating in Early Entry will have access to pre-door merchandise shopping at the South-East Entrance. Follow signage and staff instructions to locate the designated merchandise area.
Guests participating in Early Entry will have access to pre-door merchandise shopping at the South-East Entrance. Follow signage and staff instructions to locate the designated merchandise area.
WRISTBANDS
Wristbands will be provided to guests with GC1, CC2, GA, and Millennium Lounge access. Wristbands may be distributed while guests are waiting in the Priority Boarding queue or upon entry to their respective sections after doors open. Please follow staff instructions to receive your wristband.
Wristbands will be provided to guests with GC1, CC2, GA, and Millennium Lounge access. Wristbands may be distributed while guests are waiting in the Priority Boarding queue or upon entry to their respective sections after doors open. Please follow staff instructions to receive your wristband.
ACCESSIBILITY
Wheelchairs: No wheelchairs/Rollators are allowed within the standing area (GC/standing/Millenium). Guests that have other disabilities are OK to have tickets for this area. Any guest in a wheelchair/Rollator needs to go to the dedicated disability section. See venue Guest Relations if you need assistance or seat reassignment.
ID: If the disabled guest is a German guest with a B (Company) listed in the disability ID, they are allowed a free companion ticket. Guests without this ID designation are not entitled to a free companion ticket.
Parking: guests in a wheelchair are entitled to a free parking ticket. Guests with other disabilities or without ID designation must purchase regular parking tickets
At the moment there is no sign language interpreter available.
Wheelchairs: No wheelchairs/Rollators are allowed within the standing area (GC/standing/Millenium). Guests that have other disabilities are OK to have tickets for this area. Any guest in a wheelchair/Rollator needs to go to the dedicated disability section. See venue Guest Relations if you need assistance or seat reassignment.
ID: If the disabled guest is a German guest with a B (Company) listed in the disability ID, they are allowed a free companion ticket. Guests without this ID designation are not entitled to a free companion ticket.
Parking: guests in a wheelchair are entitled to a free parking ticket. Guests with other disabilities or without ID designation must purchase regular parking tickets
At the moment there is no sign language interpreter available.
TICKET INFORMATION
ACCEPTING YOUR TICKETS
Download the Ticketmaster App.
Sign in or create a new account. Account must be associated with the email used to purchase your Vibee package.
Accept the ticket(s) to add them to your account.
Download the Ticketmaster App.
Sign in or create a new account. Account must be associated with the email used to purchase your Vibee package.
Accept the ticket(s) to add them to your account.
ACCESSING YOUR TICKETS
You may access your tickets through Ticketmaster’s app or website using the instructions below.
Sign into your account using the email address associated with your Vibee order.
Make sure “Germany” is selected in your Ticketmaster country settings.
Tap “My Events” to find your order.
Tap “View Tickets” to access your tickets.
You may access your tickets through Ticketmaster’s app or website using the instructions below.
Sign into your account using the email address associated with your Vibee order.
Make sure “Germany” is selected in your Ticketmaster country settings.
Tap “My Events” to find your order.
Tap “View Tickets” to access your tickets.
Your tickets must be accessed and presented on your mobile device at the time of entry.
Your tickets must be accessed and presented on your mobile device at the time of entry.
HOW MOBILE TICKETS WORK
For this event, only mobile tickets are available at the request of the tour promoter. No other ticket types (e.g. souvenir, print@home, or collector tickets) are offered. This means: your smartphone is your ticket – no printout is required.
Your tickets must be accessed and presented on a mobile device either via the app or through your customer account at www.ticketmaster.de. Please make sure that “Germany” is selected in your app’s country settings. We strongly recommend that you download the Ticketmaster app before you leave your home country, switch to the Germany country setting and confirm that your tickets are in your account.
A printout or screenshot of the QR code is not sufficient. It is also not possible to change the delivery method.
For security reasons, the barcodes/QR codes of the tickets are only activated or displayed shortly before the event, usually around 48 – 72 hours in advance. This is an additional security feature and not a cause for concern.
You can find further information about Ticketmaster mobile tickets by clicking here.
For this event, only mobile tickets are available at the request of the tour promoter. No other ticket types (e.g. souvenir, print@home, or collector tickets) are offered. This means: your smartphone is your ticket – no printout is required.
Your tickets must be accessed and presented on a mobile device either via the app or through your customer account at www.ticketmaster.de. Please make sure that “Germany” is selected in your app’s country settings. We strongly recommend that you download the Ticketmaster app before you leave your home country, switch to the Germany country setting and confirm that your tickets are in your account.
A printout or screenshot of the QR code is not sufficient. It is also not possible to change the delivery method.
For security reasons, the barcodes/QR codes of the tickets are only activated or displayed shortly before the event, usually around 48 – 72 hours in advance. This is an additional security feature and not a cause for concern.
You can find further information about Ticketmaster mobile tickets by clicking here.
TICKET TROUBLESHOOTING
Available at the BSB DUS Terminal during pop up hours until 2 hours prior to show time on show days. Available at the arena box office starting 1 hour prior to show time.
Available at the BSB DUS Terminal during pop up hours until 2 hours prior to show time on show days. Available at the arena box office starting 1 hour prior to show time.
SIGNING INTO A TICKETMASTER ACCOUNT IN A DIFFERENT COUNTRY
You can use a single password to sign into your accounts on other global Ticketmaster sites. If you have just one account, they will automatically link your accounts using your existing password and profile information when you access a new Ticketmaster site in a different country.
If you have multiple Ticketmaster accounts in different countries, they will ask you to set a single password for those linked accounts the next time you sign in.
Apple and Google sign in is only available in some countries. If you created your account using your Apple or Google and are unable to sign into another country’s Ticketmaster site, go to the Ticketmaster site that you created your account with, sign in using the email address associated with that account and select Forgot password? to receive a password reset email. Once you’ve created that password, you can use your email and new password to sign into an international Ticketmaster site.
Where is this available?
You can use the new sign-in on Ticketmaster in Germany, as well as Netherlands, Norway, Philippines, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, United Kingdom, Ireland, Mexico, New Zealand, Australia, Austria, Belgium, Czech Republic, Denmark, Finland, France, United States, Canada, and the United Arab Emirates.
You can use a single password to sign into your accounts on other global Ticketmaster sites. If you have just one account, they will automatically link your accounts using your existing password and profile information when you access a new Ticketmaster site in a different country.
If you have multiple Ticketmaster accounts in different countries, they will ask you to set a single password for those linked accounts the next time you sign in.
Apple and Google sign in is only available in some countries. If you created your account using your Apple or Google and are unable to sign into another country’s Ticketmaster site, go to the Ticketmaster site that you created your account with, sign in using the email address associated with that account and select Forgot password? to receive a password reset email. Once you’ve created that password, you can use your email and new password to sign into an international Ticketmaster site.
Where is this available?
You can use the new sign-in on Ticketmaster in Germany, as well as Netherlands, Norway, Philippines, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, United Kingdom, Ireland, Mexico, New Zealand, Australia, Austria, Belgium, Czech Republic, Denmark, Finland, France, United States, Canada, and the United Arab Emirates.